#kamisukareview – The moment of Ramadan and Eid al-Fitr (RAFI) has just passed. Telkomsel consistently strive to provide quality broadband services for customers. Telkomsel's own data traffic has increased in this momentum.
Telkomsel's efforts in providing these benefits are a manifestation of the company's commitment to keep moving forward to deliver customer-centric solutions in the midst of challenging times like now.
This is also reflected in the highest utilization of data traffic up to 26.7 petabytes, or an increase of 22.8% when compared to normal days in 2020.
Telkomsel President Director Setyanto Hantoro said, “Telkomsel would like to congratulate celebrating Eid al-Fitr 1441 H for all Muslims in Indonesia. May we always be given grace and health in this special moment full of togetherness.
“We understand that this year's Lebaran moment is different from previous years, where this time it took place in the midst of a period full of challenges in the COVID-19 pandemic, so that it was enough to change the way people celebrate it.
“Therefore, as a connectivity enabler, Telkomsel strives to ensure all customers can keep in touch with each other and connect with loved ones even if they have to be done from home.
“This Lebaran moment is also a special moment for us, because on May 26, Telkomsel was even 25 years old. We also continue to move forward with the Indonesian people in adapting to a new lifestyle or entering the phase of “The New Normal” in various aspects of this life. “
During the RAFI moment this year, as a percentage, Telkomsel's operational areas in South Sumatra, North Sumatra and West Java experienced an increase in data traffic usage, with the highest growth of around 35% compared to normal days.
Telkomsel noted an increase in data service traffic in a number of areas that are usually left by most people for Lebaran homecoming, such as the Jabodetabek operational area.
On this Eid al-Fitr, data service traffic in Jabodetabek surged around 60.9% over the same period last year. In a number of regions, such as Central Java, West Java and East Java, which are usually the main destinations for going home and receiving the most customer arrivals from other regions during the RAFI period, during this pandemic there was a decrease in customer arrivals of -83% for the Central Java region, -77 % for West Java, and -83% for East Java.
On the other hand, voice and SMS services have decreased when compared to normal days. Voice service traffic decreased by -0.9% to 1.1 billion minutes, while SMS service traffic dropped -12.1% to 495 million SMS.
The decline in traffic on legacy services is due to the increasingly strong adoption of the community in the use of broadband and digital services, especially in adapting to new lifestyles to support productivity while at home during the current COVID-19 pandemic.
Maintaining Quality in the Pandemic COVID-19
During the RAFI period this year, Telkomsel focused on optimizing network quality and capacity around 436 points of interest (POI) focusing on 309 residential area points, 58 COVID-19 referral hospital points, 38 major transportation area points in each province, and 31 points of logistics transportation areas, medical devices, and basic needs.
In addition, Telkomsel also provides network security in access to toll roads and main roads along the 16,000 km that stretches from Sumatra, Java, to Kalimantan.
Specifically, the residential POI point experienced a significant increase in data traffic, reaching 31.7% when compared to normal days or before the enactment of the Work From Home (WFH) policy.
Efforts to strengthen network quality and capacity also do Telkomsel by presenting 11,000 new BTS with 4G technology, operating 69 units of Compact Mobile BTS (COMBAT), and increasing the capacity of internet gateways to 6,100 Gbps.
Overall, Telkomsel currently has 219,000 BTS units across the country, with 87,000 of them being 4G BTS. Armed with reliable infrastructure, Telkomsel's 4G coverage has also reached more than 95% of the population in Indonesia to accommodate various broadband-based service needs.
In addition, the majority of the operational oversight process and handling of network security activities are carried out virtually, supported by 13 eRAFI 2020 Virtual Posts, 19 internal teams (1,578 members), and 46 strategic partner teams (803 members).
This was done as part of Telkomsel's support for the government's call to implement physical distancing. The implementation of virtual monitoring is considered capable of maintaining the safety and health of Telkomsel employees against COVID-19.
“We are grateful to be able to provide services to customers and the public in general, from the beginning of Ramadan to the peak of Eid this year.
“We hope that Telkomsel's efforts will make it easier to carry out Ramadan worship and celebrate the Eid al-Fitr moment even though it must be done from home. As a leading digital telco company, we make the moment as a momentum to continue to be present to assist the public and the Government of the Republic of Indonesia in order to adapt to new lifestyles.
“In addition, we optimize the quality, capacity and network coverage until the end of the Eid moment and so on, to ensure that customers can continue to communicate comfortably.
“We also really hope that the COVID-19 pandemic can end soon and we can all go through this challenging period by entering the” The New Normal “life phase going forward, according to the protocol established by the Government,” concluded Setyanto.